End of My Choice Ticketing and Start of Individual Sales

Note that Friday, August 29, at 7:00 PM Eastern time is the deadline for making any My Choice ticket package selections. If you have not made your picks by then, you have a second window starting at September 1 for TIFF members and September 2 for everyone else, until September 4 at 7:00 PM Eastern. If you still haven't made your selections by then, you will need to go to the Festival Box Office.

My Choice tickets can be picked up from the Festival Box Office starting September 1 for TIFF members and September 2 for everyone else (both starting at 9:00 AM). You will need your pickup voucher (which was attached to the original purchase confirmation e-mail when you bought your ticket package), reservation #, photo ID and credit card. If you want to exchange any of your picks, you can do so at the same time, up until 7:00 PM the evening before the screening.

If you bought a TIFF Choice package, you should receive an e-mail sometime on August 30 letting you know what films the festival selected for you. You can pick up your tickets from the Festival Box Office starting September 1 for TIFF members and September 2 for everyone else (both starting at 9:00 AM).

With both My Choice and TIFF Packages, you do *not* have to show up at the Box Office right at 9:00 AM, or even on that day, to get your tickets. In fact, I would recommend not showing up first thing unless you are trying to exchange My Choice tickets for different screenings.

If you didn't by a My Choice or a TIFF Choice package and just want to buy individual tickets, those go on sale at 9:00 AM Eastern on August 31. Note that the website will be extremely busy, and you may see the dreaded "virtual waiting room", which means the site will let you in once there is capacity. Don't be misled by the countdown timer in the virtual waiting room. When it ticks down to 0, you won't necessarily get in; the screen may just refresh and the timer reset. You can also try going in person to the box office or using the phone, but people have mixed experiences with every approach.

The festival will be posting an official off-sale list on the website on August 30 at 9:00 AM Eastern.