Monday, August 23, 2010

Ticket Package Pickup Tuesday

For those that ordered one of the My Choice ticket packages, you will be able to pick up your order forms starting tomorrow, Tuesday, August 24, 2010, at 7:00 AM. Go to the Festival Box Office at 363 King Street West; the box office hours are 7:00 AM - 7:00 PM on August 24th, and 10:00 AM - 7:00 PM from August 25th to September 1st.

Note you do not have to line up early at the box office; once you pick up your order form, you have until 1:00 PM on Monday, August 30 to return your completed form.

If you purchased your My Choice package before August 6, you should have already received vouchers in the mail. If you ordered after August 6 or haven't received your vouchers yet, then simply go to the box office starting August 24th to pick them up; ensure you have photo ID with you.

If you received your vouchers in the mail, then you should have gotten the following:

  • An envelope voucher
  • A dropoff voucher
  • A pickup voucher
  • A programme book voucher, if you purchased a programme book. Note that this book is not necessary to complete the Advance Order Process.

Bring your envelope voucher and any programme book vouchers with you when you first go the box office. The programme book voucher, if you have one, can be exchanged for a programme book. The envelope voucher is exchanged for the Official Film Schedule, an Advance Order Book, and an Order Envelope.

You then use the Official Film Schedule to find the films you want to see, and fill out the Advance Order Book with your choices. The completed Advance Order Book and your dropoff voucher then go into the Order Envelope, and you return them to the Festival Box Office before 1:00 PM on Monday, August 30, 2010. Do not include the pickup voucher in the envelope; you need to keep that so you can pickup your actual tickets starting September 2.

Note you do not have to rush to hand in your completed order form. The festival uses a lottery system as opposed to a first-come-first-served system. You just have to ensure you hand in your completed form before the deadline mentioned above. For more information on how to fill out your order form, consult the How Do I Buy Tickets for TIFF links at the top of the page. These links will be updated for 2010 once I see the new order form, but the overall process doesn't change too much from year-to-year.

After 1:00 PM on August 30th, the festival will start processing orders and will e-mail confirmations of your selections that could be filled. For any selections that could not be filled, you will receive vouchers back that you can use to select different films.

Starting Thursday, September 2, 2010, you can pick up your completed order form, make new selections for any vouchers you get back or make exchanges on selections that were filled. Ensure you bring with you your pickup voucher that you originally received in order to pick up your tickets.

If you purchased a TIFF Choice package, i.e a package in which the festival picks films for you, you can pick up your tickets starting Thursday, September 2, 2010. Until then, you don't have to do anything.

If you haven't bought any ticket packages to date, you can still purchase any available TIFF Choice packages, or you can buy individual tickets when they go on sale Friday, September 3.

One note: 363 King Street West is *not* the new Bell Lightbox; it should be at the southwest corner of King and Peter Street.


My experiences at the Toronto International Film Festival. Note this blog is not affiliated with the Toronto International Film Festival Group or the festival itself.
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