Today, August 20, 2012, TIFF sent out notifications of the ticket selection windows for anyone who purchased a My Choice ticket package. If you didn't receive a notification by e-mail, I suggest you check your junk mail folder or contact TIFF customer support if you really didn't get anything, but do it before August 23.
Starting August 21, the official film schedule will be released, which lists all the movies at this year's festival, and the dates and times at which the movies will be shown. You can view the schedule online, or pick up a paper copy at the Festival Box Office. If you purchased a Programme Book, you should also be able to pick it up starting on the 21st.
For TIFF Members, ticket selection will occur between August 23 and August 26. For non-TIFF Members, ticket selection will occur between August 26 and August 29. Your actual start time will have been e-mailed to you. Note that if you bought a Back Half or Daytime package, your ticket window will actually occur sometime between September 3 and 5.
If you bought multiple packages, you apparently will receive a separate login for each package. However, if you bought all your packages in the same transaction, you will get the same start time for all of them, but you may still have to login separately for each one.
You can make your selections online at the TIFF website anytime between your allotted start time and 7:00 PM on August 29. If you fail to make your selections by the 29th, then you must wait until 10:00 AM on September 3. You have from then until 7:00 PM on September 5. If you still fail to make your selections within that second period, after that you'll get vouchers that you can redeem for tickets, but you'll have to line up at the box office in person to do so.
If you don't have a computer to make your selections online, you can go to the Festival Box Office starting at your allotted time and the staff will assist you.
When you log into the site to make your selections, you must pick all your films in that session. You cannot make some of your selections, log out, and then log in again at a later date to finish. Once you log in, best information at this point indicates you may only have one hour to complete your selections, so plan your picks ahead of time. For example, if you bought a 60-pack, you would have to select one film on average every minute to complete on time.
Note that if you get a start time of say 8:00 AM on August 27, you don't have to log in at that very moment. You can login anytime from that start time until 7:00 PM on August 29. Whenever you do log in, you will have one hour to make your picks.
If you fail to make all your picks within your session, you will receive vouchers for the remaining films, which you can redeem at the Festival Box Office starting September 4.
- Since you have a limited amount of time to select your screenings, plan your choices in advance. The full schedule will be available starting August 21, so you'll likely have a few days to plan out the films you want to see before your window opens.
- Pick multiple backup choices in case your first choice is already sold out, especially if you are picking screenings likely to be more popular (e.g. ones with a famous cast or a lot of buzz). You may not have enough time available to pick an alternate on the fly.
- The site may not prevent you from selecting conflicting screenings, so the onus is on you to make sure your screenings do not overlap. Don't forget to leave time to get from one film to another, and don't forget to account for the fact screenings may start late or run long with Q&A sessions (i.e. avoid scheduling movies within 30 minutes of one another unless they are in the same theatre, as you'll likely never make it).