If you purchased a My Choice package, you should receive an e-mail on Monday, August 18, letting you know the time at which you'll be able to go online to pick your films. If you bought a TIFF Choice package you won't get this e-mail as the festival will be selecting films for you.
If you don't receive an e-mail on the 18th, contact the festival to inquire further.
If you are not a TIFF member, then your start time will be a randomized time starting sometime between August 26 and August 29 at 7:00 PM Eastern Time. If you are a TIFF Patrons Circle or Principal member, you can pick starting August 24. If you are a TIFF Contributor member, you can pick starting August 25.
Start times can occur anytime during the day (though not usually overnight since they take the system down for maintenance), so you could be at work when your start time comes up. Note you do not have to log in right at your start time; you can log in anytime between your start time and 7:00 PM Eastern on August 29.
However, it is in your best interest to pick your films as soon as you can, as inventory is consumed in real-time; i.e. the more popular screenings will go first, so if you are unfortunate enough to get a later start time, some films will be off-sale (i.e. sold out) by the time you go on).
A few things to keep in mind when making your picks online:
- You can only log in once. You cannot log in, make half your picks, logout, and log back in to make the other half. You have to pick everything at once. So if you bought a 50 pack of tickets to share with your friends, all picks have to be made by a single person at one time.
- Once you do log in, you have a limited amount of time to make your selections. I'd recommend that you look at the Official Film Schedule when it comes out on August 19, and start planning out your picks; not just the films you want to see, but the specific screenings as well (date, time, and theatre). Also plan alternatives in case your first choices are off-sale.
- One good tool for creating your schedule is a site called tiffr. Usually it spins up after the schedule comes out.
- Before you check out, you may want to double check if any of the off-sale screenings have come back on-sale; if people change their minds and release tickets back before checking out, then a screening may come back on-sale.