Tuesday, August 28, 2007

How the Heck do I Fill Out the Order Form (2007 edition)?

In case you wondering how to fill out an order form, you'll need the following:

1. The official film schedule:

2. The Advance Order Book:

3. A yellow highlighter.

4. A green highlighter.

Let's consider an example where you want to see the film L'Annulaire on one of the days of the festival. Note this is an example from a previous year. The order form looks as follows:

First, write the number of tickets you want in the box labeled "1st" next to the name of the film. In this example, we want 2 tickets. This will represent your first choice for this timeslot.

Next, highlight the name of the film with a yellow highlighter (you will have received one if you picked up a programme book, otherwise supply your own). Note the colour MUST be yellow. Do NOT highlight the barcode.

Next, find a film around the same time that will be your backup choice if your first choice is already full when they get around to processing your order form. Note this step is optional. If you do not specify a backup film and your first choice is full, you will receive a ticket voucher which you can redeem at a later date for another film at the festival.

In this example, Battle in Heaven will be the backup choice. Next to your backup film, write the number of tickets you want in the box labeled "2nd". In this example we still want 2 tickets.

Next, highlight the name of the backup film with a green highlighter (you will have received one if you picked up a programme book, otherwise supply your own). Note the colour MUST be green. Do NOT highlight the barcode.

Your form should look as follows:

Repeat this process until you run out of coupons or choices. For example, if you ordered a 10-film package, and you wanted 2 tickets for each film, you would select 5 1st choice films and optionally, 5 2nd choice backups. If your second choice for a film is not close to the first choice, or it is not obvious what or where the second choice is, feel free to write a note or draw an arrow, but don't write over any of the barcodes, and don't make things difficult for the festival staff by making it complicated.

If you purchased 10-film packages or the Festival pass, you can select any film except for the galas at Roy Thomson Hall. If you purchased a daytime pass, you can select any film that starts before 5:01 PM except for the galas at Roy Thomson Hall.

For a 10-film package, you can select a maximum of 10 tickets for a single film. For a Festival or Daytime pass, you can select a maximum of one ticket for a single film (i.e. you can't get a ticket for you and a friend for the same film using a pass).

When selecting films, don't forget to account for the following:

  • Films may not start or end on time
  • Times in the schedule do not include time for Q&A sessions after the film if the director or actors are present
  • You should account for travel time between theatres, as some are far apart from one another
Unlike in previous years, you can place all your choices in a single Advance Order Book, regardless of how many passes or packages you bought. If you bought 3 10-film packages, then all 30 1st choices and all 30 2nd choices can go in the same book.

Once you have finished picking your films and filling out the order forms, ensure you fill out the "Ticket Order Form" information at the bottom of page 3 of the Advance Order Book.

Once you have filled out that information, place the completed Advance Order Book in the envelope you received when you picked up your form:

Fill out the "Total Number of Tickets Requested in this order" box at the top right of the envelope. If you have 3 10-film packages, then you would write 30 in this box.

Fill out the contact information on the envelope. If you include an e-mail address, then the festival should notify you by e-mail which of your choices were filled and which were not when they have finished processing your order. If you bought the pass or 10-film package for someone else, ensure their name is also included on the form in the spot provided.

Take the Drop Off Voucher that you should have received in the mail a while ago and place it in the envelope window. Do NOT include the Pick Up Voucher; you need to keep that to pick up your completed order starting September 3 at 10:00 AM.

Do NOT seal the envelope; leave the flap open or tuck it in, but do not seal it.

If you have a festival or daytime pass, then you will submit one envelope per pass. If you bought multiple 10-film packages under your name in one order/transaction, then you will submit one envelope for all the packages. This is different from how the process worked in previous years. Basically, you should have one envelope per Drop Off Voucher that you have.

Drop off the envelope at the Festival Box Office at College Park before 1:00 PM on Friday, August 31 (that's this Friday!). Note this is the only box office that will accept these forms. If you do not turn in your envelope by 1:00 PM on Friday, then you will miss the lottery, and your form will be processed after everyone else's.

You can pick up your completed orders starting 10:00 AM on Monday, September 3. If you receive an e-mail from the festival saying you got all your choices, then I would recommend that you do NOT show up first thing in the morning, as there will be long wait. If you didn't receive all your picks, then you should line up in the morning, as you will receive ticket vouchers in place of your missed picks. You can then move to another line to immediately use those vouchers to pick other films that are still available; alternatively, you can wait to use those vouchers during the festival, but there's no advantage to doing that.


I really want to thank you for the helpful information your blog. I'm going to the festival for the first time this year and your site is FAR more helpful than the official one.

My experiences at the Toronto International Film Festival. Note this blog is not affiliated with the Toronto International Film Festival Group or the festival itself.
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